DOMAINS
- Reorganisation of activities, services and procedures
- Optimisation of organisation
- Set-up of a new organisation
SERVICES OFFERING
- Assistance and Consulting
o SWOT analysis
o Benchmarkiing best practices
o Opportunity and feasibility studies
o Impact assessment on existing organisation
o Diagnosis and audit of processes and organisation
- Initiating and Coordinating Projects
o Functional requirements and organisation principles
o Management of Invitation To Tenders (ITT)
o Project management
o Change management
o Training
o Definition and set-up of quality of service indicators and reporting tools
EXAMPLES OF ASSIGNMENTS
- Reorganisation of maintenance and supervision mechanisms of an ATM network on behalf of a financial institution
- Optimisation of organisations: set-up of a supervision and monitoring department for an ATM network, positioning with respect to other ATM acquirers, and advice on a remote monitoring system and related organisation
- Implementation of a new organisation: consulting/project management and set-up of operations
- Creation of a centralised national back-office platform to replace several regional back-offices
- Renovating the hotline service desk for merchants on behalf of an acquirer
- Audit of a call centre platform
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