Risk Management A well defined and fine-tuned risk management policy is key to any provider-customer relationship, as are the related means to reduce risk and to safeguard against fraud. Global strategic decisions directly effect how a company manages risk. Due to the sensitivity of their business, financial service providers and telecom operators are particularly aware of these factors. They have to find and maintain the best balance between business volumes (clients, revenues…) and the quality of their portfolio of clients, both existing and prospective. As a consequence, the level of risk has to be measured and assessed at each phase of the relationship with the customer: Prospecting: Evaluating prospective clients using appropriate scoring tools Acceptance: This step involves turning a prospective client into an actual client by ensuring that provided information and documents are complete and accurate. Client phase: Monitoring customer behaviour and purchases may generate alerts (suspicious spending patterns…) or signals that may lead to alternative commercial proposals (up-selling, cross-selling…) if the client seems to have the right credentials. Disputes: This step is made up of a hierarchy of actions that vary in severity depending on the amount of pressure needed to resolve a disputed transaction or a delay in payment. It is often a balance between the desire to retrieve outstanding funds and to keep the client. Issues related to risk management: Define a consistent risk management strategy that addresses each phase  of customer interaction Design and adapt scoring tools to screen prospective/potential clients  Follow up on changes in customer behaviour and on incidents  Fine-tune dispute and debt management procedures Update activity and quality reports/charts EXAMPLES OF ASSIGNMENTS Risk control strategy - Policy - Strategy - Quality Strategic study and financial assessment of risk management solutions Business case assessment Search for a subcontractorr: RFI/RFP process and selection of providers Writing requirements and specifications Analysis of existing processes and suggesting improvements Risk simulation and determining impact on financial results Analysis of Risk management process - Commercial - Evaluation of Prospective Clients and Scoring - Acceptance - Client Lifecycle - Dispute and Debt Management Organisation of a marketing campaign and set-up of a front-office platform Definition of scoring criteria  Implementation of a new scoring tool and monitoring of its impact on profits and losses Rules for assessing scoring criteria Organisation of front and back office platforms Definition of acceptance procedures  Elaboration of tools to assess and qualify clients Design and implementation of a recovery process and required organisation